TWR Open to serve!

TWR Open to serve!

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TWR’s Coronavirus Statement:

TWR COMMUNICATION’s remains open and ready to serve and satisfy the needs of our customers.

To Our Customers, Employees and Partners of TWR Communication’s

On behalf of TWR COMMUNICATIONS, it is important to share with you our plan of operation during the COVID-19 (Coronavirus) pandemic. The safety and health of employees, their families and our entire business community remain our primary concern.

Our Company has specific Missions for all of the Products & Services that we provide. Communication’s is vitally important at a time like this. Keeping these tools in operations are essential for the Medical, First Responders and in-person is a mission and operations critical industry that directly supports the safety and welfare of the public. It is that spirit of mission which drives us to serve our end-users and support channels; even in the most difficult of circumstances.

TWR always offers, provides, monitors and serves a large number of Alarm & Video Security Systems for Burglar, Fire, Medical and Equipment Monitoring which is a fiduciary responsibility that we don’t take lightly. Your Safety will remain a top priority of ours and we have Experienced Staff with our Agents being available 24/7/365. Furthermore, customers who experience an equipment issue or would like to get this same protection can continue counting on your locally licensed Security Provider.

Our Telephone Answering Service is an extension to many businesses and we answer their telephone calls when they are unable to do so. This often occurs during the after-hours and weekends, but also during peak times when they are assisting other customers. To our Customers who use this professional service, you can count on TWR with no exceptions. We will continue to have adequate staffing so that we can continue serving you during this most difficult time.

We have an experienced Technical and Service Team ranging from Internet, Networking, RF Radio, Paging, Messaging and Telemetry. This T-E-A-M is here to serve You and ensure that TWR’s Tower Sites and other Operating Equipment is in solid operation.

While several steps have been taken to ensure corporate safety, I want to make clear that TWR COMMUNICATION’s remains open and ready to serve and satisfy the needs of our customers. Our Customer Service T-E-A-M is an loyal advocate of yours. They will be the person you speak with if you visit our shop or talk to us by telephone if you call.

TWR’s website and Messaging Servers are fully functional and we welcome you to visit our website at: click for details
You may also visit our Facebook Page for interactive options and additional details and updates that may be posted.

In response to this pandemic, TWR COMMUNICATIONS has taken immediate health and safety precautions:

⏺Cleaning and disinfecting our restrooms, counters, telephones, office equipment and etc. on a routine and daily basis.

⏺Practicing social distancing and have encouraged T-E-A-M members to work from home if possible until further notice. Though remote, our employees have access to the technologies they utilize in the office and are fully functional.

Should you have any questions, please contact TWR COMMUNICATIONS by calling (301) 777-2692 or to our Call Center who continues 24/7 Operations at (301) 759-3060.

Thank you for your understanding and continued support. We appreciate our partnership with You and the difference you make in your community.

Gary McKenzie
President & CEO
(301) 777-2692 Ext. 132

FAX: (301) 777-7845
Toll-Free: (800) 262-7005

Unless a mandate is enforced, we will continue with our Business as Usual motto. Our 24/7 Call Center and Central Monitoring Station are critical and essential and will remain in service. This T-E-A-M also has the ability to handle Emergencies and After-Hour issues and concerns with our entire Company Members; even if they are not on site.

And you can still use the Town Planner printable coupons available here: click for details

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Posted By: TWR

Event Details

Date: March 28, 2020

This event also occurs on 04/04/2020, 04/11/2020, 04/18/2020

549 North Centre Street
Cumberland MD 21502

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More About this Event Poster: TWR

TWR Communications has been in business since the 1940’s specializing over the years in Two-Way Radio, Paging, Security, Cellular, Internet and Telephone Answering Service. We are the only locally based full line communications carrier left in the Cumberland area.

TWR currently has a staff of approximately 18 employees that includes an experienced sales and service department to accommodate customer needs.

TWR personnel are actively involved in telecommunications affairs including membership in the Enterprise Wireless Association, working with the Federal Communications Commission on new regulations and appearing before Congressional Telecommunications Subcommittees.
Service & Support

TWR was started as a radio service/repair business and our reputation has been built on our ability to service the equipment we sell. Complete Warranty Service for all equipment purchased from TWR is available during our regular business hours at our Cumberland store. This is typically a one-year parts and labor warranty.
Store Hours

Our current store hours are Monday through Friday from 7:30 am to 4:00 pm. Saturday hours are by appointment only at this time, but may be changed to regular hours in the near future.
Services Provided

TWR operates many other businesses under its Corporate umbrella including:

Internet Service Provider (primarily high speed wireless) Microwave Network (operate a digital microwave network with approx. 20 sites) Trunked Passport Radio Network (operate UHF trunked mobile radio network with 20 sites) 24 Hour Call Center (operate 24/7 Telephone Answering Service) Wide Area Paging (operate a 157.740 network with 14 sites) Closed Circuit TV (design, supply and install CCTV systems) Security Systems (design, supply, install and monitor Security Systems) Cellular Phone Agent (Agent for AT&T) Personal Computer Repair (repair PC’s and associated equipment) Server Co-Location (have facilities for server co-location with multiple fiber) Tower and or site rental (operate multiple towers with rental customer) Tower and antenna system work

TWR has been in business continuously for over 70 years in the radio communication industry and has vast experience wireless and wired communications products and services. Most of our experience has been in the local government and commercial areas as well residential customers, however we have on a continuous basis provided products and services to various state agencies.
Network Reliability

All of TWR’s paging facilities, including mountain top transmitters, are equipped with standby power. All sites have backup batteries and four key locations even have propane-based generators. Network testing is performed at 15-minute intervals every day of the week, including weekends! All transmitters in our local area are automatically monitored on a continuous basis so that we can quickly detect a fault of outage and make prompt repairs. This should be of the utmost importance to those in the medical field such as the Western Maryland Health System where paging reliability is a must. Many paging carriers do not go to the same extent or expense as TWR to ensure backup power on their transmitter sites. Simply put, TWR feels as though our customers are worth the extra effort because when the power is out, so is the paging coverage. We at TWR know how important it is to receive each and every page sent.
Local Support

TWR takes pride in the customer service we provide. We are able to offer local technical and customer service support. TWR has a local office with a staff that is prepared to provide on the spot service for your technical needs.

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