More About Now Hiring Customer Service Specialist - Sales Office!💥

Job Description:

Summary
The CSC is responsible for providing a positive and upbeat first impression to our Guests. The CSC will handle all inbound and outbound calls for Up Your Alley and Sky Zone.

Duties/Responsibilities:

Guest service
· Field incoming calls and greet in person guests.
· Respond to questions about the facility, general pricing, birthday parties, food and beverage, hours of operation, location, etc..
· Serve as the first point of contact for guest inquiries over phone, via email and/or with in person walk-ins.
· Provide exceptional service to our guests through product knowledge, the understanding and gathering of the guests needs and requirements.
· Ensure that complete and accurate information is provided to guests.

Sales
· Source new sales opportunities through inbound leads, follow-ups, and outbound cold calls and emails.
· Book parties and group events, ensuring guest satisfaction and revenue goals are exceeded.
· Complete confirmation calls to Party Parents/ Event Guests prior to event date.
· Upsell parties to obtain maximum revenue while best catering to the guests’ needs.
· Maintain communication with existing and previous customers, alerting them of new products, services, and events that may be of interest.
· Ask for referrals.

Administration
· Prepares weekly reports.
· Data entry as needed.
· Process credit card transactions.
· Updates relief staff on any pertinent information at the end of the shift.
· Assists management in general office work.
· Assist management with inventory of event supplies.
· Check Waivers (Participant Agreements) for parties and/or events.
· Complete and gather donation requests.
· Performs other related duties as required.

Required Skills/Abilities:
· Excellent interpersonal and customer service skills.
· Excellent sales and negotiation skills.
· Excellent organizational skills and attention to detail.
· Strong analytical and problem-solving skills.
· Ability to function well in a high-paced and at times stressful environment.
· Proficient with Microsoft Office Suite or related software.

Education and Experience:
· HS Diploma

Physical Requirements:
· Prolonged periods of sitting at a desk and working on a computer.
· Must be able to lift 15 pounds at times.

Click here to apply:
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Up Your Alley, located in Schererville, IN, is a new approach on entertainment. Focused on offering an activity for ALL AGES. We have bowling lanes, food, a full bar, live entertainment, Cyber Sport, laser tag, axe throwing, an entire arcade, and the opportunity to finally have something to do with friends, loved ones, and family any time during the week in Northwest Indiana.

Sky Zone, also located in Schererville, IN, Sky Zone Trampoline Park+ is the world's first all-walled trampoline playing court! Fun for kids or just kids at heart! Open Jump, parties, SkyFit, park rentals, corp. events, toddler & special needs times, field trips & fundraisers & birthday parties! This indoor trampoline park provides an environment for families to jump, laugh, and burn off some pent up energy!

Date & Time

October 10, 2022

Additional Dates

This event also occurs on:
10/17/2022, 10/24/2022

Location

Up Your Alley
1048 US 41
Schererville, IN 46375

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More About Up Your Alley

Up Your Alley, located in Schererville, Indiana, is a new approach to entertainment. Focused on offering an activity for ALL AGES. We have bowling lanes, food, a full bar, live entertainment, cybersport, laser tag, axe throwing, an entire arcade, and the opportunity to finally have something to do with friends, loved ones, and family any time during the week in Northwest Indiana.

Hours:
Monday - Friday, 3pm to 12am
(1/2 price bowling from 3pm to 5pm)
Saturday & Sunday, 11am to 12am

Additional Details

Up Your Alley Logo

Location

Up Your Alley
1048 US 41
Schererville, IN 46375

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