COBIT 5 And ITIL 1 Day Training

Course Description:

This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.

ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.

The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.

This course is interactive and thought provoking and includes:

Group discussions
Expert videos
Role plays
Assignments
References to the Axelos publication: “Interfacing and Adopting ITIL and COBIT”
Practical “take-aways”
Course Outline:

Module 1: Course Introduction

Let’s Get to Know Each Other
Course Overview
Course Learning Objectives
Course Learning Style
Course Agenda
Course Book Structure
Module 2: Business and IT Context

Module Learning Objectives
Module Topics
The Need for Good Practices
The ITIL Experience
The COBIT Experience
Benefits of Integrating ITIL and COBIT
Debrief
Module 3: Governance and Management of IT Services

Module Learning Objectives
Module Topics
IT Service Management Challenges – Group Discussion
Business and IT Service Provider Relationships – Role Play
Debrief
Module 4: Implementation Strategy

Module Learning Objectives
Module Topics
Aligning Management of Services to Business Needs – Group Discussion
Using the Goals Cascade – Reading
Selecting Priority Processes – Assignment
Debrief
Module 5: Initiating and Action Plan - The Business Case

Module Learning Objectives
Module Topics
Initiating an Improvement Plan – Group Discussion
Continual Improvement – Reading and Assignment
Debrief
Target Audience:

The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.

Learning Objectives:

Understand the context of business and IT alignment.
Identify the benefits of aligning the COBIT5 and ITIL frameworks.
Identify the business risks of IT services.
Identify the drivers affecting service management.
Explain how to align IT services with enterprise objectives and risks.
Explain how to use the COBIT 5 goal and risk cascade.
Analyze how to prioritize and focus on critical process areas.
Understand how to drive and initiate an improvement plan.
Recognize drivers/pain points for improvement.
Explain continual improvement and the need to monitor benefits.
Course Agenda:

Day 1

Course Introduction
Business and IT Context
Governance and Management of IT Services
Implementation Strategy
Initiating an Action Plan The Business Case
Note:

However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at info@academyforpros.com for dates and details of Instructor Led Live Virtual Session.

If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option you can reach us at info@academyforpros.com for more details about on-site or corporate training.